Remote and hybrid work models have become a permanent way of doing business in the post-pandemic era. In Turkey, 58% of companies have transitioned to a hybrid work model. However, a successful remote work experience requires a robust technology infrastructure. This guide comprehensively covers the technology components and best practices needed for remote work.
Remote Work Technology Stack
| Layer | Components | Criticality |
|---|---|---|
| Communication | Video conferencing, instant messaging, email | Essential |
| Collaboration | Document sharing, project management, wiki | Essential |
| Business Applications | ERP, CRM, accounting, e-invoice | Essential |
| Security | VPN, MFA, endpoint protection | Essential |
| Management | Device management, monitoring, support | Recommended |
Communication and Collaboration Tools
Video Conferencing
Video conferencing, the digital equivalent of face-to-face communication, is a cornerstone of remote work. Meetings, presentations, and one-on-one conversations can be conducted through platforms like Microsoft Teams, Zoom, or Google Meet.
Instant Messaging and Channels
Use instant messaging tools for quick Q&A, daily coordination, and informal communication. Topic-based channels organize information flow and reduce email overload.
Project and Task Management
Task tracking, deadline management, and progress reporting are critically important for remote teams. Platforms like DeskTR can be used for both customer support management and internal team task coordination.
Remote Access to Business Applications
In a remote work model, secure and performant access to all business applications must be ensured. Cloud-based (SaaS) solutions offer a natural advantage in this regard.
- ERP: Cloud-based ERP solutions like PratikEsnaf.Net naturally support remote work with access from anywhere
- Invoicing: E-invoice operations can be carried out seamlessly from outside the office with E-Fatura.Net
- E-Commerce: Order and inventory management is handled from a central panel with HemenBasla.Net
- Customer Support: Customer calls and support requests can be managed with distributed teams using DeskTR
Security Checklist
- MFA (Multi-Factor Authentication): Activate across all business applications
- VPN or Zero Trust: Provide secure access to company resources
- Endpoint Security: Mandate antivirus and firewall on employee devices
- Data Encryption: Apply encryption both in transit and at rest
- Device Management (MDM): Centrally manage devices that access company data
- Security Training: Conduct phishing and social engineering awareness training
- Backup: Automatically back up remote workers’ data
Performance and Productivity Management
In remote work, “output quality and quantity” should be measured rather than “time online.” OKR (Objectives and Key Results) or KPI-based performance management is the most suitable approach for remote teams.
Recommended Practices
- Daily 15-minute stand-up meetings (synchronous)
- Weekly team retrospectives
- Transparent task and progress boards
- Regular one-on-one coaching sessions
- Adoption of an asynchronous communication culture
Conclusion
The remote work model, with the right technology infrastructure and management approach, enhances both employee satisfaction and business productivity. TAGUM’s cloud-based product family offers an integrated solution ecosystem for those adopting the remote work model.
